Sheffield and UK-wide · Non-fault drivers

Told what you owe
if the claim fails.

A replacement vehicle after a non-fault accident is a credit agreement, not a free courtesy car. If the claim does not succeed, the hire bill is yours. Anyone who glosses over that is not on your side.

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  • 2015trading since
  • UKregistered company
  • Freefirst call
  • Signedterms first
AFTER AN ACCIDENT · HOW IT WORKS After an accident 50 % complete Tell us what happened Your options explained Risks given in writing You choose what to do First call Free, no obligation Next step « We reply within 24 hours »
What we do

Four services, with the risks stated first

You are always free to claim through your own insurer instead. We will tell you when that is the better option.

Claim notification & handling

Reporting the accident, gathering evidence and dealing with the insurers so you are not chasing anyone.

  • Notification
  • Evidence
  • Insurers
  • Updates
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Recovery, storage & repairs

Recovery from the roadside, secure storage, inspection and repairs through approved repairers.

  • Recovery
  • Storage
  • Inspection
  • Repairs
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Replacement vehicle

A like-for-like replacement vehicle where you are entitled to one — with the liability explained before you sign.

  • Credit hire
  • Like for like
  • Written terms
  • Your liability
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Uninsured losses & injury referral

Recovering excess, loss of earnings and out-of-pocket costs, and referral to a solicitor if you are injured.

  • Excess
  • Loss of earnings
  • Expenses
  • Referral
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How it works

How we work

Explain the risk before the paperwork, never steer you away from your own insurer, and tell you when the claim is going badly.

Free first call

What happened, and what your realistic options are.

Risks in writing

Especially your liability for hire charges.

Your decision

Including choosing your own insurer or repairer.

Honest updates

Good news and bad, as soon as we have it.

Working together

Ways we can help

You can always claim directly through your own insurer instead, at no cost to you. We will say when that is better.

Claim handling only

We deal with the insurers; you keep your own car arrangements.

  • One point of contact
  • Evidence gathered early
  • Insurers dealt with for you
  • Honest updates throughout
  • No replacement vehicle involved
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Most requested

Full accident management

Recovery, repair and a replacement vehicle where you are entitled.

  • Recovery and secure storage
  • Repair by an approved or your own repairer
  • Replacement vehicle, risks explained first
  • Liability set out in writing
  • Uninsured losses pursued
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Injured in the accident?

Injury claims are legal work and go to independent solicitors.

  • Referred to an SRA-regulated firm
  • No referral fee paid or received
  • You can also claim free yourself
  • Official Injury Claim explained
  • No pressure either way
Read this first

Every engagement is quoted after a free consultation. No subscription.

A typical week Mon Report Tue Assess Wed Recover Thu Repair Fri Settle
How we work

A Sheffield company, blunt about the risk

MIH Accident Management Ltd is a private limited company registered in England and Wales under company number 09869121, incorporated in November 2015, with its registered office at 551 Attercliffe Rd, Sheffield, South Yorkshire S9 3RA. Where we carry on a regulated claims management activity we are authorised and regulated by the Financial Conduct Authority under [FCA FIRM REFERENCE NUMBER].

We are not an insurer, not an insurance broker and not solicitors. The most important thing on this website is this: a replacement vehicle under credit hire is a contract between you and us, and if the claim fails or is only partly successful, you are personally liable for the hire charges. We put that in writing before you sign anything. You are also free to claim through your own insurer, to choose your own repairer, and to pursue a low-value injury claim yourself for free at officialinjuryclaim.org.uk.

See how we work

Frequently asked

The questions we get most

Is the replacement vehicle really free?

No, and anyone telling you it is should worry you. It is supplied under a credit hire agreement. The charges are normally recovered from the at-fault party's insurer, but if the claim fails or is only partly successful, you owe them.

Should I just use my own insurer?

Sometimes, yes, and we will tell you when. Going through your own insurer may cost you your excess and affect your no-claims discount, but it carries none of the credit hire risk. It is your call and we will set out both.

Do I have to use your repairer?

No. You can use any repairer you choose, including a manufacturer dealer to protect a warranty. An insurer or management company cannot require you to use theirs.

I was injured. What happens?

Injury claims are legal work. We refer you to an independent SRA-regulated solicitor and we take no referral fee — those are banned in personal injury cases. You can also claim low-value injury yourself, free, through the Official Injury Claim service.

Will you cold call me?

No. We do not make unsolicited marketing calls. If someone rings you out of the blue after an accident claiming to be us, it is not us.

What if the other driver denies it?

Then the claim is contested and the risk changes materially — particularly around hire charges. We will tell you that straight away rather than after a vehicle is already on your drive.

Had a non-fault accident?

A free first call on your real options, including the ones that do not involve us.

Book a free first call See what we do